IT Service Management
This three day workshop is designed to explore the benefits of achieving ISO 20000 certification, how to plan for ISO 20000 certification and helps in defining pointers for making the business case for internal approval.
The workshop examines approaches to implementation and potential issues that need to be managed to achieve ISO 20000 compliance. The course objectives include:
- To provide an understanding of the ISO 20000 Standard and associated itSMF Certification process.
- To provide guidance on assessing and organisations readiness for ISO 20000
- To provide guidance on preparing organisations for ISO 20000 Certification